F.A.Q's

What do I need to rent a vehicle?

We only need a valid drivers license and a ID / Passport.

Your age does not matter! Same discounted rates for everyone!

You will have to pay the rental and the deposit upfront.

What are the payment options? Do I need to have a Credit Card to rent a vehicle?

We accept Cash, EFT and Credit Card (5% extra charged on card payments)

You do not need a credit card to rent from us! 

What does my rental cost include?

Price includes unlimited local mileage, maintenance, roadside assistance & insurance for one driver.

What does "unlimited local mileage" mean?

Local mileage means 150km radius from the Cape Town CBD. Should you wish to travel further, notify us in advance and for a nominal fee we can make arrangements accordingly. 

Basic Cars / Compact Cars - R2.50 extra per Km outside of the 150km radius

Intermediate Cars - R3.50 extra per Km outside of the 150km radius

Email us in advance for a quotation.

Is it possible to be collected from the airport?

Airport collection can be arranged for a nominal cost of R250. You will be collected from the Airport and brought to our offices in order to finalize the rental agreement.

(Free registered SIM (Nano/Micro/Standard) provided with each Airport Collection (normal value R199)

Can I have my vehicle delivered to me?

Vehicle can be delivered/collected anywhere in Cape Town.

Pricing is determined based on distance (from R200 – R500).

Feel free to email us for a quotation.

What to do when I am involved with an accident?

In the event of an accident please contact us immediately. Call / Whatsapp - 081 8000 300 / 400

Ensure you take pictures of the 3rd parties vehicle + Drivers License and exchange contact details with the driver.(This information must be emailed to us as soon as possible)

We will arrange for a representative to assist at the accident scene and accompany you to the police station to complete an accident report.

DO NOT entertain any tow-truck's without our consent. 

What are the different insurances packages on offer?

1) Standard Cover : In the event of an accident, you will lose the deposit amount and you are liable for 10% of the total damages.

2) Super Cover : Additional insurance available at an extra 10% of the rental price – No matter how big the accident you will only lose the deposit amount.

3) For Minor scratches and damages, your vehicle will be sent for assessment at a MotoRent approved panel shop, a quotation will then be submitted to you and deducted from the deposit + R500 admin fee.

My Girlfriend/Boyfriend will also be driving the car. Can I get additional insurance for him/her?

Yes, you can get Extra Driver insurance for an additional cost of R30 pd / R400 pm.

What extras are available with my vehicle rental?

We have the below extras available:

GPS Device – R30 pd / R500 pm

Infant Seat  - R30 pd / R400 pm

Baby Seat – R30 pd / R400 pm

Roof Racks – R30 pd / R400 pm

LIVE GPS Tracking – R200 pm (Link, username & password will be provided) (You are then able to see exactly where your vehicle is at anytime)

Ooops, I got a speeding fine in my rental. How am I going to be charged for it?

You are responsible for traffic infringements. You will be charged the fine amount + R150 admin fee. Fines will be deducted from deposit. If Deposit has been refunded already, you will be notified about the fine and are still responsible for payment thereof. Payment will have to be made in full to MotoRent as All fines are to be processed by us.

How much fuel do I get with my Vehicle?

Your vehicle will be handed to you with ½ tank fuel and must be returned with the same amount of fuel. No discounts will be given on vehicles returned with more than ½ tank fuel. Should your vehicle be returned with less than ½ tank fuel, The Estimated fuel cost will be deducted from your deposit as well as a R100 admin fee.

Who is responsible for cleaning the vehicle?

Your vehicle will be washed prior to delivery. You are then responsible for the cleaning of the vehicle for the duration of your rental period. Your vehicle is to be cleaned before returning it to us. Should your vehicle not be cleaned, a cost of R150 will be deducted from the Deposit.

I don't like the branding on my vehicle. Can I remove it?

All vehicles are fitted with branding on the rear window. Branding is easy to remove and can be removed, you will be charged R200 for the removal and R100 per month penalty for not having branding on your vehicle.

During what hours can I return my vehicle?

Vehicle to be returned during normal MotoRent office hours on your rental expiry date.

Monday – Friday (08:30 – 17:00)

Saturday (by special arrangement – between 09:00 – 13:00)

Sunday (by special arrangement – between 09:00 – 12:00)

We have 24 hour security on the premises, vehicles may be returned outside of the above office hours but deposit's will only be refunded once the vehicle is inspected the following day.